MSLOVE RETURN & CHANGE
Please contact us first before returning items at
Your satisfaction is our goal. If you are dissatisfied with your purchase, please make sure to contact us at first. The unauthorized returns will not be accepted.
All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached. We are happy to issue you a refund in the form of a E-Gift Card for use on a future purchase on our website and never expire.
1. CAN I EXCHANGE MY ORDER BEFORE SHIPPED?
Yes. We are happy to accept your set back for an exchange within 2 hours. After 2 hours, we cannot sure if the orders are not be shipped.
2. WHAT IS THE EXCHANGE PERIOD AFTER RECEIVED?
We will provide an exchange on unopened/unworn products within 15 days of the date that you receive your orders.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for most exchange shipping costs unless the wrong items or quality problems. We recommend that you send your set back with a tracking option, because MSLOVE will not be responsible for lost packages. Note: please indicate "EXCHANGE, NO DUTIES" on the package, otherwise the package may be returned to you.
4. HOW CAN I EXCHANGE MY HAIR FOR ANOTHER COLOR OR STYLE?
Please contact our customer service and let us know your order number, as well as which one you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you can get an exchange. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
5. MAY I EXCHANGE THE HAIR WITHOUT CONTACT US?
No. You must contact us to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, we will facilitate tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
6. WHERE I RETURN MY HAIR TO AND WHERE TO EXCHANGE A NEW ONE?
Once when you contact our customer service, we will send you our return address.
7. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the different color/style hair after we have received your returns, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place them in our system. USA orders take 3-5 business days to be delivered with standard free shipping, and European orders may take anywhere from 3-7 business days.
8. WHY ARE MSLOVE NON-EXCHANGEABLE IF OPENED?
Our products are considered hygienic products. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers like other wig suppliers.
Regarding potential delivery delay due to the impact of COVID -19.